Topic: digital inclusion

Check out our digital inclusion resources and guides

Inclusive Digital Banking

Financial services have long understood the need for inclusion. Delivering products and services at a reasonable cost has been a focus in increasing access for more people. In a digital-first economy, the need to widen this focus becomes stronger.

8 Steps to Inclusive Education Success - Arkansas State’s Story

Johnny Key, former Department of Education Secretary (Arkansas), led the inclusive education movement across the state. Read his top tips in our blog...
A team huddle

14 tips for writing for the web

Today's web surfers live in a multitasking world. Often content is consumed on-the-go. Some may snack on content in between meetings, while others digest it as they’re watching Netflix. When it comes to writing for the web, we asked 14 business professionals for their top tips.
Headshots of 14 business leaders

Learning from the 72,000+ devices already in Scottish Schools

As the SNP pledge to provide a computer device for every school child, what can Local Authorities and Schools learn from the 72,000+ devices already distributed across Scotland.
Classroom full of students using digital tools for learning.

6-step plan to improving accessibility and readability in digital banking

To help you on your way to improving the accessibility of your digital financial services, here’s a 6-step plan.
6 Step Plan to improving accessibility and readability. Icons of: an accessibility man, an eye, and an open lock float on the right.

8 writing tips for improving readability of blog post content

From checking out company brand books to keeping paragraphs small and scannable, here are eight tips to improve content readability.
8 writing tips for improving readability of blog post content

Accessibility in Financial Services

Recently, we scanned the websites of 30 of the top US National and Community banks for accessibility. Discover our results.
Front cover and inside spread of "Accessibility in Financial Services: The Key to Serving Everyone".

How to make waves in digital accessibility for older web surfers

In this article, uncover how to improve the online experiences for older web users. And discover key findings from recent research on the topic.
3 senior men and women using smartphones, tablet computers and laptop computers.

Skipton Building Society & Digital Accessibility - Creating a Society where no one is left out

Hannah Hall, Customer Empathy Manager from Skipton Building Society, shares the impact of digital accessibility initiatives for her organisation and customers.
Hannah Hall, Customer Empathy Manager, SBS

11 ways to strengthen the digital inclusion mindset company-wide

In this blog, we identify 5 ways to strengthen the digital inclusion mindset, and 6 ways to help you kick start improvements. 

This (inaccessible) digital world

In this guest blog, Dr. Kristen Liesch explores how web inaccessibility leads to exclusion for many on a daily basis.

Web accessibility software is helping businesses to tap into the £17.1bn click away pound

70% of users with digital access needs will leave an inaccessible website, taking their spending power to an accessible alternative. The cost of this equates to an estimated £17.1 billion: also known as the click-away pound. Read on to learn how you can tap into this market.
Purple Texthelper holding up a Purple Tuesday banner to celebrate disability inclusion online

A truly inclusive workplace begins with inclusive digital experiences

In this guest blog we hear from Barry Walsh on the impact of inclusive digital experiences for creating a truly inclusive workplace.
Orange banner with headshot of Barry Walsh. Quote reads "a truly inclusive workplace begins with inclusive digital experiences".

Beyond the website: creating accessible experiences

In this guest blog, Jean Downey, Head of Digital & Creative Services at Ofcom, shares some insight into creating accessible experiences

FAQs around web accessibility

We've pulled together some FAQs around web accessibility, to help you on your way to becoming more digitally inclusive.

How can we tackle the digital divide?

In this blog, we hear from Paul Wilkes, Digital Inclusion Coordinator at Leeds Libraries, on how they're tackling the digital divide.
Illustration of two computer screens, with texthelp characters beside them

‘Women over 55 don’t cook!’

Hear from Gordon McCullough at RiDC on the role of web accessibility when it comes to inclusive user experiences.
Title 'Understanding user experiences to move beyond accessibility' with a headshot of author Gordon McCullough from RIDC

9 ways to create digital experiences that are inclusive for all

To help your company create digital experiences that are inclusive to all, we asked business leaders and PR experts for their best ideas. Here are nine ways to create inclusive digital experiences for your customers.
Title '9 ways to create digital experiences that are inclusive for all' with headshots of of 9 business leaders

Digital accessibility and what it means for your organization

Hear from the Government Digital Service - commonly known as GDS - and discover what digital accessibility really means.

11 ways inclusive design benefits the customer experience

We asked 11 marketing specialists and digital design experts for their best pieces of advice in creating an inclusive customer experience. Find out what they had to say.
Headshots of 11 business leaders and the Terkel microphone logo

12 ways the workforce will change

Twelve thought leaders weigh in on how they think the workforce will change once we’re 'back to normal'.
Tiled headshots of guest contributors