Customer Spotlight Webinar: improving accessibility and inclusion with ReachDeck
In today’s digital-first world, inclusive marketing is essential. ReachDeck is a powerful tool that helps brands make digital content accessible, understandable, and WCAG-compliant. Join us to see how Citizen Housing and County of Brant Public Library use ReachDeck to remove barriers, boost engagement, and create a more inclusive online experience.
This on-demand session highlights how ReachDeck can expand your brand’s reach through accessible, clear content. Hear from two customers as they share their journey with ReachDeck, including the tangible benefits of improved accessibility and engagement across their websites and communication channels.
In this 1 hour webinar, you'll discover how to:
- Build a brand everyone can access: See how accessibility tools can help your team create inclusive, readable content across your website and digital channels.
- Increase engagement and compliance: Learn from real customer examples of how ReachDeck removes barriers and promotes authentic engagement.
- Take control of accessibility compliance: Ensure that your content meets accessibility standards while growing trust and reach.
Sign up below to see ReachDeck in action and discover tips to elevate your digital strategy!
Who will this webinar benefit?
Anyone looking to comply with accessibility legislation, optimize their online presence, or build truly inclusive marketing and digital experiences. More specifically - website owners, digital leaders, marketing communications professionals, corporate social responsibility leads and IT specialists.
The webinar would also benefit anyone interested in building trust, removing barriers, and maximizing engagement across all communication channels. For example, HR and Talent Managers, Diversity, Equity, Inclusion, and Belonging Professionals, Training & Development Managers, Employee Engagement Managers, and Staff Performance Managers.
Accessibility: this webinar includes live captions and by signing up you will receive the recording and the slides to view in your own time. If you have any additional accessibility requirements please contact d.thomson@texthelp.com.
About the speakers:
Lourdes Sharpe, Director of Customer Services, Citizen Housing
Citizen is one of the UK’s most trusted social housing providers which owns and manages 30,000 homes for diverse communities across the West Midlands, England, UK.
Lourdes wants to ensure inclusive access to information and services which includes when customers choose to contact Citizen using a digital contact channel. Using ReachDeck on their website, customer portal and internal intranet contributes to achieving this objective. Lourdes will talk about how Citizen are using ReachDeck as a tool for customers and colleagues to improve accessibility and the customer experience.
Christine MacArthur, Manager of Technical Services, County of Brant Public Library
Christine has been specializing in the intersection of reading and technology one way or another since 2000. She started her career at one of the earliest ebook publishers, LTDBooks. They marketed much of their material to older readers who discovered that electronic print meant endlessly large print.
After shifting into public libraries, Christine, continued to explore technology and how it benefits the community. In her current role, she oversees her library’s technology assets and services. This includes everything from cataloguing, interlibrary loan, website and online catalogue, electronic resources and collections, and of course, marketing which is now heavily online.
Nicola Branagh, Customer Relationship Business Manager, Texthelp
Nicola is passionate about creating inclusive workplaces where differences are celebrated and all abilities are nurtured and supported. She works alongside our valued customers - across all industries - to remove barriers through the use of innovative and inclusive technology. Opening up access and opportunity for everyone.